Labour disputes and conflicts
Helping the parties reach a constructive and workable solution.
Ombudsman
Corporate ethics and labour relations
Company Ombudsman
The Ombudsman is appointed by the Board of Directors of Volkovgeology JSC, advises employees and assists in resolving labour disputes, conflicts and social and labour matters.
A neutral party
The Ombudsman helps develop mutually acceptable solutions in compliance with the laws of the Republic of Kazakhstan and the principles of business ethics.
- Appointed by the Board of Directors
- Works with individual and collective requests
- Assists in conflict resolution
- Reports annually to the Board of Directors
Scope
Matters referred to the Ombudsman
The Ombudsman considers matters involving labour relations, corporate ethics and conflict prevention.
Social and labour matters
Assistance in resolving issues affecting Company employees.
Business ethics
Advice on compliance with corporate ethics principles.
Systemic conflict situations
Legal and organisational matters and measures to prevent them.
Mandate
Core functions of the Ombudsman
Advising employees and parties to labour disputes and helping them develop a mutually acceptable solution.
Assisting with social and labour matters and compliance with business ethics principles.
Preparing recommendations for parties to disputes, conflicts or problematic situations.
Advising officers on resolving and preventing systemic legal and organisational conflicts.
Interaction procedure
Ways to submit a request
The Regulations provide for individual and collective requests in the form of an application, complaint or enquiry.
- In writing
- Orally or by telephone
- As an electronic document
- By video conference or video message
Accountability
Annual report to the Board of Directors
The report covers requests concerning non-compliance with corporate ethics and the Code, as well as reports received via the hotline, including confidential reports of violations.
Regulatory framework
Ombudsman documents
The Regulations define the status and authority of the Ombudsman. The employee guide and the Corporate Ethics and Compliance Code supplement the working arrangements.
Regulations on the Ombudsman
PDF · 8 pages · 1.7 MB
Employee Guide to the Ombudsman’s Activities
DOCX · 17.3 KB
Corporate Ethics and Compliance Code
PDF · 34 pages · 12.7 MB